Question 1

What are Doorby's rental qualifications?

Accepted Answer

What qualifications does Doorby have for renters?

No evictions or bankruptcies in the past 5 years.
No felonies or violent misdemeanors.
No car repossessions in the past 3 years.
At least 2.5X monthly rent in household income.
We require a minimum credit score of 450. If your credit score is between 450 and 525, we will require a double security deposit.
A reference from a previous landlord.
Pets are sometimes allowed. To learn more about our pet policy, go to click here.
Before being approved for a property, you must tour the desired property. If you would like information on touring a property, click here.

To see our available properties, schedule a tour, or submit an application, go to https://www.doorby.com/rentals.

Question 2

How do I tour a property? (and getting tour instructions)

Accepted Answer

Viewing a Property

Go to the rentals page on our website, https://www.doorby.com/rentals
Find the property that you are interested in.
Click on the "Schedule Viewing" button shown below.

Fill out all of the necessary information and submit the tour request. If it says you are not able to view the property, it's likely because of one of the following reasons:

The property doesn't allow pets, and you have pets.
You don't make 2.5x the rent price.
Your move in date is too far in the future.
Past evictions.

You will receive a temporary lockbox code and touring instructions via text. The automated text will go out 30 minutes before the scheduled time of your tour.
After your tour, we would love to get your feedback!

Rescheduling a Tour

If you need to reschedule a tour, you can either start from scratch and schedule another tour on your own, or you can reach out to our leasing team at leasing@doorby.com and they will change the time for you.

To see details on how to submit an application, click here. If you are at a property and your code isn't working, click here.

Question 3

What is the pet policy? (dogs, cats, etc.)

Accepted Answer

Pet Policy

At some properties we allow pets, while at others we do not allow pets. To see if pets are allowed at the property you are looking at, read the specific property description on our website at https://www.doorby.com/rentals

If pets are allowed at your property, you will need to pay the refundable pet deposit and monthly pet rent.

The pet deposit is $500, plus $150 per additional pet.
The pet rent is $25 per month, per pet.

Let's use 3 dogs as an example. You will pay an $800 ($500 + $150 x 2) pet deposit, plus $75 ($25 x 3) per month in pet rent. These numbers are in addition to the regular security deposit and rent amounts.

In general, we don't allow the following dog breeds:

Pit Bull Terrier (includes Staffordshire Bull Terrier, American Pit Bull Terrier, American Staffordshire Terrier)
Rottweiler
Doberman Pinscher
German Shepherd
Alaskan Malamute
Siberian Husky
Chow Chow
Wolf Hybrid or wolf-dog mixes
Mastiff breeds (including Bullmastiff, English Mastiff)
Boxer
Akita
Presa Canario
Cane Corso

Service Animals

Service animals are permitted. We do not charge pet rent or a pet deposit for service animals. To be classified as a service animal, you will need to answer the following questions:

Is the animal required because of a disability?
What work or task has the animal been trained to perform?

Performing “work or tasks” means that the dog is trained to take a specific action when needed

Question 4

How can I pay rent?

Accepted Answer

Rent

For paying rent, we strongly prefer electronic payments made through your Appfolio portal. To access your portal, go to https://www.doorby.appfolio.com/connect/users/sign_in You can set up auto-pay within the portal where the payment will be made automatically on the 1st of each month.

Payment types accepted:

eCheck (ACH / bank transfer) ($2.49 fee) - Through your online portal in Appfolio.
Debit card ($10 fee) - Through your online portal in Appfolio.
Credit card (3% fee) - Through your online portal in Appfolio.
Payslip ($3.99 fee) - If you need to use cash, you'll need to use a payslip. We do not take cash payments in our office. You should have received a payslip form in your move in folder. It's the paper with barcodes on it for cashiers to scan. If you don't have one, you can reach out and get one via email or by picking it up in our office. You can take the payslip to CVS, Walgreens, or Walmart.

To set up autopay in your resident portal, you will just login and find the "set up autopay" button on the homepage. The button is shown below.

Late Fees

Rent is due on the 1st of each month. On the 6th of each month, rent is considered late. Our late fee is 10% of the monthly rent amount.

If you are a current resident and have more questions, reach out to your property manager. You

Question 5

How do I submit a maintenance request?

Accepted Answer

Emergency Maintenance

For emergency maintenance situations, go to https://www.doorby.com/emergency

Submitting a Maintenance Request

If you are a tenant having issues with a property, submitting a maintenance request is the best and quickest way to get the issue resolved.

To submit a maintenance request, you need to login to your resident portal at https://doorby.appfolio.com/connect/users/sign_in, which you can access by clicking the "Resident Login" button at the top of our website, https://www.doorby.com.

Once logged in to the portal, you should see "request maintenance" on the right hand side.

If you don't see that button, you can also go to the "maintenance" tab on the left, and then you should be able to find it there. Once you submit the request, our maintenance team will get someone out there as soon as possible!

If you have more questions about maintenance, reach out to your property manager. You should have received an email from them when you moved in.

Question 6

I applied for a property, and I want an update on status of my application.

Accepted Answer

Update on the status of an application

Once you have submitted your application, there is no need to reach out about the status of your application. We will go through all submitted applications and reach out to everyone letting you know if you were accepted or denied. Sometimes it can take over a week if we are waiting to hear back from your references.

If you have additional questions related to leasing, email leasing@doorby.com.

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